FAQ - Frequently Asked Questions

How long will it take to deliver my order?
The majority of orders are dispatched from our warehouse the following day after we receive them. Please allow up to an additional seven days for Australia Post to deliver your order. Vitek Vodka and Australia Post will always do our utmost to get your order to you as soon as possible.

I ordered a product and it has not arrived, what should I do?
If your order has not arrived, please check the delivery status of your order to determine the estimated date of delivery and tracking status. Please also check with your local post office in case the delivery notification was lost. 

How will my order be delivered to me?
All of our orders are delivered via Australia Post. You can decide the delivery option (Domestic Parcel or Express Post) at Checkout.

Could you explain your postage and handling charges?
Postage and handling (P&H) charges cover the cost of dispatching your order and delivering it to you. The shipping costs depend on point of dispatch and final delivery location. We calculate the costs in realtime at checkout. Australia Post provides an overview

Do I have to be home when my product is delivered?
If you are not home the delivery person will leave a card with instructions on how to pick up the delivery from your post office outlet. Alternatively, you can also specify a different delivery address such as a neighbour or your work address.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. A person aged 18 years or over may receive the goods on your behalf provided that proof of age is supplied and verified by the courier. We appreciate your understanding and support on this matter.

Do you deliver outside of Australia?
At this time we only deliver within Australia. 

Can I order if I live outside Australia?
You can order from outside Australia but all goods must be delivered to an Australian delivery address.

Can’t find your answer here?
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